Privacy Policy

PRIVACY POLICY – IMPORTANT NOTICE

This Privacy Policy explains how Mac Pro Solution Sdn Bhd ("we", "our", or "us"), an authorised marketing partner of telecommunication service providers in Malaysia (including Unifi), collects, uses, and protects the personal information that you provide on this website.

By using our website, you agree to the terms of this Privacy Policy.

1. Types of Personal Information We Collect

1.1 During Registration / Application

When you register or submit an application through our website, we may collect personal information including (but not limited to):

• Full name
• Identification number (NRIC / Passport)
• Contact number
• Email address
• Installation address
• Billing address
• Any other relevant information required for service application

1.2 When You Visit Our Website

When you visit our website, our system may automatically collect certain information such as:

• IP address
• Date and time of visit
• Pages viewed

We may use cookies to improve user experience and analyse website traffic. You may choose to disable cookies through your browser settings.

1.3 Communication with Us

We may collect information when you:

• Contact us via WhatsApp, phone, or email
• Respond to our promotions or campaigns

This may include your preferences, inquiries, or feedback. All information is provided voluntarily by you.

2. Purpose of Collecting Personal Data

We collect and use your information for purposes including:

• Processing your application for broadband / telecom services
• Assisting with installation and service activation
• Verifying your identity
• Customer support and follow-up
• Internal analysis and service improvement
• Marketing (only if you have agreed)

3. Disclosure of Personal Information

Your personal data may be shared with:

• Official service providers (e.g. Unifi / Telekom Malaysia) for processing applications
• Installation teams and contractors
• Customer service or telemarketing teams
• IT and system service providers
• Authorities if required under Malaysian law

We do not sell your personal data to third parties.

4. Your Responsibility

You are responsible for ensuring that all information provided is accurate and up to date.

5. Access and Correction

You may request to access, update, or delete your personal information by contacting us at:

📧 [email protected]

6. Third Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

7. Compliance with Malaysian Law

This Privacy Policy is in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

8. Business Positioning

Mac Pro Solution Sdn Bhd acts as an authorised marketing and application partner to assist customers in applying for telecom services. Final approval and service provision are subject to the official service provider.